PL-7008: Create and Extend Custom Copilots in Microsoft Copilot Studio

Course Description

The PL-7008: Create and Extend Custom Copilots in Microsoft Copilot Studio course is designed to help app makers, business users, and solution architects create intelligent, conversational AI experiences tailored to their organizational needs. Leveraging Microsoft’s low-code environment, this course teaches you how to build, enhance, and deploy custom copilots (formerly known as Power Virtual Agents) using Microsoft Copilot Studio—a part of the Microsoft Power Platform suite.

Participants will learn to design conversation flows, manage topics, utilize entities and variables, trigger actions through Power Automate, and integrate data from services like Microsoft Dataverse. The course emphasizes best practices for building robust, AI-powered copilots that can automate tasks, improve customer service, and increase productivity—without requiring deep coding experience.

By the end of this training, learners will be capable of building fully functional copilots that can be deployed across Microsoft Teams, websites, and other channels.

Key Learning Objectives

Upon completing the course, participants will be able to:

• Build custom copilots from scratch using Microsoft Copilot Studio.
• Manage conversation topics, branching logic, and fallback handling.
• Work with entities and variables to create personalized, dynamic conversations.
• Connect copilots to Power Automate flows and external services to perform real-world tasks.
• Enable multi-channel deployment across Teams, websites, and more.
• Use Generative Answers and AI capabilities to enhance bot intelligence.
• Monitor and improve bot performance using built-in analytics and diagnostics tools.

Prerequisites

Before taking this course, learners should ideally have:

• Basic understanding of Power Platform, especially Power Apps and Power Automate.
• Familiarity with Microsoft Teams, SharePoint, or Dataverse is helpful.
• No coding knowledge is needed, but logic-building skills (conditions, branching, workflows) are recommended.

Audience Profile

This course is ideal for:

• Power Platform App Makers who want to integrate conversational AI into business solutions.
• Business Analysts & Functional Consultants looking to automate processes and build customer-facing bots.
• Developers seeking to expand their expertise in low-code/no-code bot development.
• Customer Support Teams interested in building custom support bots to deflect repetitive queries.
• Solution Architects who need to plan, design, and deploy conversational experiences at scale.

No prior experience in AI or bot development is required—just familiarity with Microsoft 365 and Power Platform basics.

Career Growth & Industry Demand

As organizations increasingly look to integrate AI and automation into their operations, skills in Microsoft Copilot Studio are becoming highly valuable. This course empowers professionals to contribute directly to digital transformation initiatives by enabling self-service support, automating internal workflows, and enhancing customer experience through conversational AI.

Job Roles After Completing This Course

• Power Platform App Maker
• Conversational AI Developer
• Business Process Automation Specialist
• Microsoft 365 Consultant
• Customer Support Engineer (AI/Automation focus)
• Power Virtual Agent Specialist

Industries That Hire Copilot Studio Professionals

Professionals with Microsoft Copilot Studio skills are in demand across industries that aim to digitize customer support, improve employee productivity, and streamline services, including:

• Consulting Services
• Telecommunications
• Legal Services
• Insurance
• Manufacturing

Why Enroll in This Course?

• Hands-On Learning: Build real copilots using Microsoft’s official tools and best practices
• Low-Code Power: Create sophisticated bots without writing code
• Industry-Relevant Skills: Learn how to design, extend, and deploy copilots in business scenarios
• Future-Ready: Tap into the fast-growing domain of conversational AI and Copilot solutions
• Certification-Oriented: Prepares you for Microsoft’s certification path within the Power Platform ecosystem